Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
Great jacket, size all come, will only order more different colors.
Customer –
Quality sweaters just бомбическое! Your waiting for orders usually on a month, this service is to the city was super fast! gift store put rezinochku. pink ordered, in fact it is not pink, and like dark beige and casts a little rose from a distance, but overall still dark beige. not like the picture. the length can say that really too short (my height 164). What would you understand, if you raise your hand, then it goes above the navel. But the problem is solved if you wear clothing with high waist. as I. despite this want to order more colors couple)
A***e –
Ordered 2 jackets of various colors, despite the fact that the site they as Onesize-визуально visible, sizes are different! Pink, rather, XS, than S, my settings 81-59-86, she voblipku. Despite the fact that it runs well, even for my height 1,58 m, it is a bit short, and sleeves are too short, too, for it took 1 star. The jacket is dusty pink, very beautiful, especially gentle look metallic thread on it. Shipping CDEK, took about 3 weeks to Novosibirsk
I***a –
Soft, beautiful sweater. OG 90 fits well. Stretches. Very happy shopping. Thank you very much.
Customer –
The quality is good! Delivery to your door. To SF within months parcel arrived.
I***a –
Sweater with lurex wonderful, quality is good, soft, nice body, although short, but I read the reviews, know that short, high jeans or skirt is fine. On my 42 size l ordered to guess. Delivery, order the city courier delivered 2 weeks, from China faster came, store no complaints. Highly recommend!
V***v –
Came quickly, about 2,5 weeks to Moscow. Quality is good, do not stick out, flat seams: little pricks lurex if worn next to the skin. Stretch well, sleeve length just, the height above 165 may be too small. THE whole thing
A***a –
Fast shipping is a plus! For the money is not a bad thing, have small flaws, but not critical! Seller put a gift of gum. Thank You Very Much!
O***k –
Blouse is a very beautiful and all, as the photo. no smell, no TORCHYAN thread. courier delivered straight to my apartment. to Астразани will be delivered in 3 weeks. very satisfied with the purchase, would recommend store and goods. make another такуюСтавлю all the 5 stars.
Customer –
Shipping took 17 days. Blouse is very good quality, fabric soft, not split, never stick. Size perfect fit height 168 cm, weight 50 kg, 87-63-89. Gift store put gum, thank you. Quality is excellent for the money, buy happy, seller and jacket recommend.
I***a –
The blouse is not bad, but color is much darker than the photo store. The second, the third photo real color.
I***a –
Like. Fabric soft, bright discrete. Thought it was wider but is nice, adjustable to Body
A***a –
Blouse mainly super. Soft, ooochee beautiful. Color delicate beige. A Week of extreme socks “in each hole” without a washing extended with a bang. During this time only stretched elbows. Blouse material excellent, think, many familiar, when almost immediately a knitted/Wool things appear peculiar smell in the armpits even provided the Clean Clothes clean the body using deodorant-There is none. Metallic Thread is doing its work, blouse looks not only feminine, but also elegant. AND, most importantly, its price is more expensive;))) Negative for me is its length. The height is 163 cm is too short, the second photo index finger show position navel)))) length to assess their own. Plus constantly jumps, wear for me is tucked in. Shipping courier SDEK straight up)) To Phr was a week 3, not less.
K***a –
For a long time. Sdek delivered quickly. Courier. Color Picture of the store.
V***a –
Well-cut, nothing more, fabric soft, in principle, not split, but if it’s hot, starts to tingle. Color Match. That’s just short. Just generally only highly fit wear, stretches much. A record, 2 weeks. The picture color is not correct
P***v –
Shipping to Novosibirsk 16 days to track. Material is very nice body, cool feeling. Put rezinochku as a gift. Color as the photo. But think I need 2 kilograms and will just be fine sit, is not very nice. Highly recommend.
A***y –
Nice jacket, as pictured. Shiny. Payment 14 Sept, Courier brought home 5 Oct. Delivery. Gave more gum for hair. Thank You store)))
J***a –
Cool jacket! http://m.itao.com/detail/show.htm?postId=4000006327384232 # Xamillionka ITAO
L***d –
Sweater good came for 10 days, but it came with a hole, open a dispute and I only gave would offer 2 dollars on your next purchase, why would the other may she comes to marriage
Customer –
Parcel arrived for 17 days by courier on the house. There is a clue near the mouth of the two into small spot on the sleeve, because of this star. AND my height 165 it short, as well as the sleeves are included, if only not to fill. Girls above it will be melenko. And it is nice to the body, soft. Put gum for free)